Frequently Asked Questions
Are you a bakery or recipe website?
The answer is BOTH! Whisk & Fold started as a baking channel sharing recipe videos, but it has now evolved to include an online bakeshop selling some of our bakes! To find out more about our story, head to the About Us page.
I have a question about one of your recipes, how can I get help?
I would like to collaborate with Whisk & Fold, how can I connect with you?
How do I order a cake?
Cake orders are only accepted online. You may view our menu and order your cake directly from the Bakeshop.
Can I order something I saw on your recipe channel?
Items you see on the baking channel are not for sale. Those recipes are shared freely to encourage you to bake them yourself!
Only items in the Bakeshop can be ordered and recipes of those items are not shared.
Can I customise a cake?
Custom cake orders are subject to baker's availability. Please contact us to discuss ahead of time.
Can I change the delivery date/address of my order?
Yes, we understand life happens sometimes. Please contact us with your order number to request for a change in delivery date or address. Do note that the change is subject to availability and the following cut-off timings:
Change of delivery date: at least 2 days before
Change of delivery address: at least 1 day before
Can I cancel my order?
What is a magma cake?
Are your cakes and bakes Halal?
No, our kitchen is not Halal-certified.